BetterHelp Counseling Reviews – Good Fit

5 out of 5 stars 1 Reviews
From Reviewers In The Last Year

Is BetterHelp a Good Fit for Me?

Yes! At least, chances are overwhelmingly positive that BetterHelp will be right for you, thanks to its network of savvy and qualified counselors, the ability to message your counselor anywhere and at any time, and the platform’s affordability. Learn more about how BetterHelp can work with your unique circumstances:

The Counselors

BetterHelp’s network of 8,000-plus counselors makes it one of the largest online therapy networks out there. After completing a brief questionnaire, you’ll be paired with a counselor who’s a good fit for your individual needs; counselors each have their own areas of expertise, such as anxiety, parenting issues, depression, relationship troubles, trauma, and more.

Beyond their individual specialities, BetterHelp’s counselors have several important qualities in common: they all have a Masters degree or a Doctorate degree, and a minimum of three years and 1,000 hours of experience. Additional accreditation varies from counselor to counselor, but commonly includes clinical social work, psychology, marriage and family therapy, and licensed professional counseling. BetterHelp’s rigorous vetting process includes exams, interviews, and proof of good standing before allowing counselors to join the platform—a process so exacting that the site claims only 15% of applicants are accepted.

If you ultimately feel your counselor isn’t the right fit for you, you can request a new one. Plus, you can read profiles and user reviews of all available therapists in an extensive directory.


Once you’ve signed up for BetterHelp and been paired with a therapist, all of your communication will occur in a virtual counseling “room.” There, you can leave messages for your counselor, and you’ll receive an email notification when they respond. Within this room, you can also schedule live chat sessions, live audio call sessions, and live video sessions.

You can leave messages for your counselor at any time, from anywhere, which makes it easy to document issues in real time as they arise, and work through them later. For live chat, audio call, or video sessions, you can engage in as many as you like; all you need is to find a time that works with both your own and your counselor’s schedules.

Because all of your BetterHelp counseling happens online, it’s easy to fit it into your life, no matter your circumstances. Whether a pandemic is keeping you from visiting a counselor in person, or whether you simply don’t want to take the time to commute to and from each session, your location simply doesn’t matter. All you need to do is get in touch virtually.


BetterHelp charges $40–$70 per week. Your exact weekly cost may vary based on factors such as your counseling needs, your location, and other circumstances of your life; a common weekly average is $65. For military veterans, students, people with disabilities, and unemployed or low-income clients, BetterHelp offers reduced rates, usually around $45 per week. An application for financial aid is available for those in greater need.


BetterHelp is not covered by insurance.

More betterHelp answers:

BetterHelp will match you to one of 9,000 licensed therapists. Get feedback, advice and guidance from your counselor.

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BetterHelp Customer Reviews

These reviews were written by current and former reviewers in the last year.


  1. Aug 6, 2020
    BetterHelp: The Best Online Therapy Service
    Editor, BetterHelp’s network of 8,000-plus counselors makes it one of the largest online therapy networks out there

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